A law firm, 5+ years in the personal bankruptcy market. 40 employees, 8 of them in the call center. Ad budget — 2M ₽ per month.
This is an adjacent problem — not contract review, but the flow of inbound inquiries. But the failure mode was the same species: more documents and calls than a human can physically process, and the manager running on gut feel instead of facts. 60% of leads died before the first call — 480,000 ₽ thrown away every month. Only 12–15% made it to payment.
The manager didn't believe AI could handle the specifics of Russia's 127-FZ bankruptcy law and the legal terminology. He agreed to a 2-week pilot — just to see.
The AI layer started greeting every inquiry within 30 seconds, collecting the data, and handing the lawyer a ready-made card. All channels were consolidated into one CRM, and AI began reviewing every manager's call — the entire flow, not a sample.
Within a few weeks, paid conversion rose from 15% to 35%, lead loss dropped from 60% to 15%, and revenue grew by 3M ₽ a month on the same ad spend. The same principle works on contracts: the machine reads 100% of the documents, the human decides on what's actually disputed.
"I used to have no idea where the money was leaking. Now I check the summary for five minutes in the morning — and I know everything about the department."
This is a real case; client name withheld under NDA. Full metrics schedule available on request.
